Timaru, NZ
Dr Rob Hepburn | Dr Tony Morris

Request a Prescription Repeat 

This is the information required when you call for a repeat script

  • Name
  • Email
  • Phone
  • Collect Prescription from Medical Centre
  • Fax Prescription to Pharmacy
  • Medication required
  • Dosage currently prescribed
  • Any other prescription details

Repeat prescriptions can be provided for some stable, ongoing medical conditions.

This is at the discretion of your regular GP.  However, you will still need to have consultations regularly with your doctor and/or nurse to make sure that your condition is monitored within medical guidelines. 

While we endeavour to have the script ready the following day, please be aware that we generally require 2 working days. We will contact you if there are any problems with giving you a repeat prescription.

 There is a charge for repeat prescriptions. Prescriptions faxed to your pharmacy will incur an additional fee. 

DEESTHEALTH-Icons-phoneCall to arrange an appointment
03 687 2680


Consultations are by appointment. Appointments are booked for ten minutes only.

Each person requiring to be seen by the doctor needs an individual appointment. This is to avoid long delays when one family member is booked in but one or two other family members expect a consultation at the same time. Two of our doctors have the same first name please be specific when booking an appointment.

If you have recently returned from overseas or been in contact with someone who has and you have flu like symptoms please advice the receptionist when you phone for an appointment so that an assessment can be made to see if it is appropriate for you to be waiting in the waiting room for your appointment.

While the medical centre is open Monday to Friday 8.30am to 5.00pm., the doctors do have different consulting times.

Some procedures take longer than the 10 minutes and need to be booked as such at the time of making the appointment. For example: Insurance medicals, minor surgery, post natal checks, smears, immunisations, travel clinics, and diabetic reviews with the nurse.

Dr Helliwell's patients can sign up at the office to access Health 365 for online bookings.

Cancelling appointments

Should you be unable to keep an appointment please phone and cancel as early as possible to allow sufficient time to rebook the allocated time for another patient. We may charge a fee for missed or late appointments.

  • We will always see our acutely unwell enrolled children on the day. Please phone first.
  • While we work to appointments it is inevitable due to the nature of the business that something may crop up without our prior knowledge.
  • We will advise you where possible if there is a delay for any reason.
  • We also wish to advise that it is helpful to all patients if your consultation can be kept to no more than two issues per consultation.
  • You can make an appointment by phoning the reception between 8.30am and 5pm Monday to Friday.

We endeavor to have up to date information about all our patients so next time you are at the medical centre please check that we have your correct details.

Date of birth:

Postal address:

Preferred contact number:


Are you happy to receive TEXT message reminders?  yes or no response please.      

Your email address:

Next of kin:

We collect information about you and your health to provide you with appropriate care, to keep you and others safe, to plan for and fund health services, to carry out teaching and research, and for statistical purposes. This information is shared with others involved in your care. Be assured that your information is kept secure. Only authorised persons have access to your information. This may include other agencies, where authorised by law, as well as your "home" district health board if we have provided your treatment but you normally reside outside of South Canterbury.

You have the right to request copies of any information that we hold about you and to request changes to inaccurate information. Sometimes a patient requests information from their patient file. Patients have a right to access their own information, but we need to be careful to ensure that the person requesting the information is who they say they are. That is why we need to see a form of identification with your signature and photo. To request information from your patient file:

  • Download this form
  • Complete it
  • Attach your signed photo ID, such as a drivers licence or passport
  • Hand deliver, post or 'scan and email' the completed form and your photo ID (to the address on the form)

For more information contact us, or visit the website of the Privacy Commissioner


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